What this role is likely to suit
Verovian Optical Agency is seeking a friendly and proactive Optical Assistant to join the confidential optical practice practice in Dartford. This is an excellent opportunity for someone passionate about delivering excellent customer service and supporting eye care professionals in a fast-paced environment. The role is presented as a confidential client opportunity, so public details focus on professional fit rather than exposing employer information.
Full public brief
Verovian Optical Agency is seeking a friendly and proactive Optical Assistant to join the confidential optical practice practice in Dartford. This is an excellent opportunity for someone passionate about delivering excellent customer service and supporting eye care professionals in a fast-paced environment. Job specification - Assist customers in choosing the right frames, lenses, and other optical products based on their needs and preferences. - Book appointments, manage the practice's diary, and handle patient inquiries in person or over the phone. - Ensure the practice maintains a clean and organised environment, meeting health and safety standards. - Process payments, issue invoices, and manage insurance claims where applicable. - Provide aftercare advice to customers, including the proper use and care of eyewear. - Repair, adjust, and fit glasses to ensure they meet customer needs and comfort. - Support the optometrist by preparing patient records and assisting with administrative tasks. Candidate requirements - Previous experience in an optical or retail environment is preferred. - Excellent customer service and communication skills. - Ability to work well in a team and under pressure. - Strong organisational skills and attention to detail. - Comfortable with basic administrative tasks, including handling payments and managing appointments. - A willingness to learn and adapt in a dynamic environment. Why work with Verovian - Access to exclusive vacancies and work shifts - Fully online registration and onboarding process - Working with your dedicated consultants - Earn a referral bonus of up to GBP 200[T&C apply] - Free CV and consultation
Role scope
- Welcome patients, support pre-screening, diary flow, frame selection and handover.
- Keep the front-of-house experience organised, warm and commercially attentive.
- Work closely with optometrists, dispensing colleagues and practice leadership.
What we will qualify with you
- Expected responsibilities across reception, pre-screening, dispensing support and aftercare.
- Working pattern, Saturdays, training route and scope for progression.
- Pay, benefits and practice culture before your details are shared.
Candidate profile
- Previous experience in an optical or retail environment is preferred.
- Excellent customer service and communication skills.
- Ability to work well in a team and under pressure.
- Strong organisational skills and attention to detail.
- Comfortable with basic administrative tasks, including handling payments and managing appointments.
- A willingness to learn and adapt in a dynamic environment.
Benefits and working context
- Access to exclusive vacancies and work shifts
- Fully online registration and onboarding process
- Working with your dedicated consultants
- Earn a referral bonus of up to GBP 200[T&C apply]
- Free CV and consultation
Pay, rota and consent
Published pay/rate: Competitive To be confirmed. Setting: confidential optical practice. Before representation, Verovian will confirm pay or rate, working pattern, location expectations, client context and what information you consent to share.