Optical Assistant in Ilford, Greater London, England

Full public brief

We are seeking a professional and customer-focused Optical Assistant to join the confidential practice team in London on a permanent , full-time basis. This opportunity is ideal for someone who enjoys working in a patient-centred environment and takes pride in delivering exceptional service. The successful candidate will play a key role in supporting daily clinic operations, assisting patients with their optical needs, and ensuring a smooth and welcoming experience from arrival through to collection. Working alongside the optometrist and wider team, the Optical Assistant will contribute to maintaining high clinical standards and an efficient, well-organised practice environment. Job specification - Greet and welcome patients, ensuring a friendly and professional first point of contact at the practice. - Manage front-of-house duties, including answering calls, responding to enquiries, and handling appointment bookings and confirmations. - Conduct pre-screening assessments and carry out preliminary tests as required, supporting the optometrist in delivering high-quality patient care. - Assist patients with selecting frames and lenses, offering expert advice on style, fit, and suitability. - Process payments, manage orders, and handle transactions accurately and efficiently. - Maintain and update patient records with precision, ensuring confidentiality and compliance with data protection standards. - Work closely with the optometrist and the wider team to ensure smooth day-to-day clinic operations and an exceptional patient experience. - Provide dispensing support where applicable. Candidate requirements - Ability to work efficiently in a busy practice environment - Excellent communication and interpersonal skills - Strong attention to detail and organisational skills - Confident using practice management systems - Dispensing experience is advantageous but not essential - Previous experience as an Optical Assistant required Why work with Verovian - As a registered member of our agency, you will be among the first to receive notifications of upcoming assignments. - Fully online registration and onboarding process. - Working with your dedicated consultants. - Up to GBP 200 referral bonus [T&C apply]. - Clinical governance and revalidation support. - Free CV review and consultation. - Steady requirement of locum professionals throughout the year - The convenience of our user-friendly app enables you to effortlessly schedule shifts while on the move. If you consider yourself to have a disability or require a reasonable adjustment during the recruitment, interview, onboarding, or within the workplace, inform your Verovian consultant as soon as you can. This will enable us to support you throughout your application and employment.